Immaculate customer service

This is my second time buying a vehicle from Town and Country. Zigmond helped me secure a difficult to find vehicle and was very communicative throughout the process. Highly recommend Zigmond and Town and Country!

Great Experience, easy do business with. Very knowledgeable and friendly!

This was my first experience buying a car from a dealership, and it was a pretty good one. Hunter was wlmy rep and was very friendly, answered all my questions, and provided me with great information. This is my first vehicle in probably about 4 years(been on a bicycle) so hunter knew how much this meant to me and how important it was. The car I checked out was in great condition even before they detailed it, and better afterwards. They weren't pushy with the sale in the way a bad sales rep can be. I've worked in sales/retail before and can spot a bad sales rep a mile away. Hunter was great. Dealing with the financial team was painless as well, and a friendly interaction. Overall probably spent about 4 hours there from test drive to leave with my new ride. Will definitely coke back here for my next vehicle purchase.

The sales and finance personnel was super helpful

Excellent advice and service by Rodney Alexander and Crystal in finance. They are a key part to your business success.

I recently purchased a 2023 Toyota Tacoma at Town and Country Toyota, The truck was in transit for a few weeks and during this time I was assisted by Ricardo A. Martinez. Ricardo kept me fully informed of the delivery status and then helped me during the purchase process. To process the paperwork, Jonathan Quinto was also very helpful and understanding when I needed some changes made. Ricardo is a true professional sales consultant. At all times he was polite, friendly, patient, and understanding. Ricardo was always attentive and reassuring to my concerns and wishes. He was fully versed in the capabilities and operation of the vehicle I was purchasing. Ricardo made this a pleasant experience.

Muy buena atención, y ayudan a lograr metas de obtener un vehículo.

Hunter was very helpful! Always there to help out.

Very professional and accommodating. If you need a Toyota, go see Scott Reese.

Ziggy is always great

Just Amazing help . I did everything over the phone and my car is getting shipped to my house . I am exited.

Curtis is a wonderful salesman.I have purchase at least 3-4 cars from Town &Country Toyota .I would like to give Kudos to the excellent customer service that the whole team gave.Thanks For A Wonderful Job!!

excellent service and customer care! I highly recommend it

I just purchased my third vehicle from Town & Country. Thanks again for another great experience.

Zigmond did a great job finding me the perfect car.

I have known Curtis Wright since I was 19 years old. I have purchased 6 vehicles from Toyota because of him. I called him and told him what I needed and he made it happen.

No pressure sale. Seems that it will take a lot of time to learn all the controls on the car.

Can't say enough about this dealership. I bought my 2017 4Runner here in 2019 and just traded it in for a 2023 Tundra. The people are friendly and low pressure. The service department is also great - very open about what is actually needed for your vehicle vs. what they are recommending but isn't 100% necessary.

We had a great experience at Town and Country! Our salesman tracked down the exact car we were looking for in just a week - a real feat in today's new car market. And our experience picking the car up and managing the financing was very smooth. We highly recommend Town and Country Toyota for your next car buying experience.

Your sales reps where patient and straight forward. They gave space for reviewing information and to discuss what I the customer was needing and the price that I was willing to pay. I think it was ultimately a fair price for a quality vehicle. I would work with your team again in the future.

I had such a pleasant experience at Town & Country Toyota. As soon as I walked in, Bryan was there to greet me and helped me right away. He walked me through the entire lease buy out process and got it done quickly and efficiently. I’ve never had such a good experience at a dealership before. Chrystal helped me with the financials and was equally as kind and amazing. I highly recommend this dealership.

Angel was my salesperson he was the best very knowledgeable about the features of the truck I purchased. He was also very helpful in the entire process. I would highly recommend him if you are the market for a toyota.

My recent purchase was a breeze. Tristan was excellent: professional, knowledgeable, friendly, helpful and sincerely nice.

Very good sales person who made sure that I got what I wanted! Very professional and honest. Very pleasant experience. I would highly recommend Town and Country!!!

We had an absolute wonderful experience working with Hunter to find our perfect 2020 Toyota 4 runner! Hunter went above and beyond and was fast and friendly to answer all of our questions. He reached out as soon as I entered my info online and stayed in contact on a personal bases until he found us what we wanted! We are thrilled with our purchase! Thanks Hunter and the team at Town and County Toyota!!

Great car buying experience. Staff and managers were very helpful, knowledgeable and just all around cool people.

EXCELLENT SERVICE, LESS THAN AN HOUR.

From the moment we stepped foot on the lot we were treated professionally and respectful. The buying experience was seamless. We had done our homework and knew what we wanted. Our salesperson listened to us and worked hard for us.

I like the detailed summary of everything on my car as well as prices for each recommendations that way I can pick and choose (budget my expenses). 👌🏾

Good service. Could be a bit faster.

Salesman was awesome, very knowledgeable about vehicle.

Awesome people found car online they got in touch with me and couple hours later had deal done from sales to finance was awesome experience

Very good experience. Process took about three days. I found the car I was happy with on the third day and then Town and Country made it happen. From sales to the finance department I was pleased. I will recommend them to others!!

Kudos to your sales person Lauren Abu-Ghannam! She worked with me from the beginning in a way that made me feel like she was listening and wanted me to not only buy a car but to feel good about it. She was always available and informative when I had questions. I had not bought a new vehicle in decades, and was initially put off by the hard-sell style at another dealership. Lauren was transparent and treated me like a person, not a number.

Friendly & helpful staff. Bought a Toyota Yaris from them. My wife and I love 💘 it !

The salesman was excellent, his knowledge of the vehicle was outstanding.

Angel is awesome. He provided excellent customer service....was very polite, professional and had me in and out in no time! Noticed a smile and hello from every employee that walked by. Waiting room was nice, clean and comfy with plenty of refreshments. I won't be purchasing another vehicle anywhere else in the future. Great experience at Town and Country Toyota :)

Tristan and Shan were amazing from start to finish. We really wanted a Corolla Cross, and when one finally came in and became available, they called us right away. It was a great experience, and I will definitely be going to them in the future!

great experience. done with caring and knowledgeable salespeople. very efficient and patient with customer questions. got paperwork done quickly and accurately. thanks TCT! absolutely love my Toyota!!!

Excelente atención

I had a great experience with Town and Country Toyota. Love my new TRD 4RUNNER.

Ricardo and team did a great job helping assist me with my vehicle purchase!

My 3rd time with Ziggy and he continues to be awesome. Maybe he deserves a segway.

Ziggy provided exceptional service. He was able to meet me where I needed to be in a new lease and worked quickly to secure the vehicle I was looking for.

I just bought my first Toyota. The sales people and all of the staff at this location were wonderful to me. It was a great experience unlike many dealerships I have visited. Thanks! I love my new Camry!

Great service and follow up from beginning to end.

very accomodating and helpful espcially Ms. Lauren Ghannam, treated me as one of her family. Explained very well the process of acquiring my brand new car.

The team at town and country Toyota were polite, helpful and efficient in helping us buy a 2018 ford edge. Jeff, who helped us, is a kind and personable and a great guy and I’m glad we got to meet him and work with him. Thankful that the team quickly got us into a great car at a great price during a time that we were in a pinch and needed to move fast. It made the life situation we were dealing with less stressful.

My experience was AWESOME. Staff was very polite, had lots of patience and explained every detail to me as well as showing me how to use the fancy technology capabilities in my SUV.

All aspects of my experience were excellent from the website where I first saw the car to the discussions with Belinda at the call center, to arriving and completing the deal. Belinda worked with the dealership to get recent pics of the vehicle on short notice which helped a great deal. The sales person, Koob Vajh, was professional and knowledgeable. He was upfront on all aspects of the vehicle and answered all questions to my satisfaction. The price was excellent as well. The finance manager quickly walked me through the paperwork and got me out quickly. My interaction with Town and Country Toyota could not have been better.

Everyone was very nice and engaging from the moment I got out of my car. This continued the entire time I was at the dealership. I'm not a big fan of Smartpath cause it doesn't actually allow you to buy the car online. The one area I think still needs improving is the options process. Having someone explain the different add-ons such as perma plating, floormats, sonic value package, etc would be great. That way you can choose what you want and don't want to be added. Grant Bailey, John Quinto, and Alex were awesome at getting me in and out of the dealership with my new car very quickly. Thank you, everyone!

Great customer service. Fast and easy

The salesman ship was awesome, his knowledge of the vehicle was amazing.

Zigmond was awesome

Both Grant and Jonathan took care of me on my vehicle purchase! They are great to work with!

I had a great buying experience, primarily due to the salesman, Ricardo Martinez, who made the process very easy and efficient. I will definitely return for my next purchase.

I enjoyed everyone's professionalism at Town & Country Toyota Pre-owned dealership. Everyone was helpful and I appreciated that very much.

Courteous, prompt, and professional.

This was the easiest dealership i have worked with, Zigmond Osby made the process really smooth. He went above and beyond for us and helped us as much as possible. He took the time to listen to our needs and made sure that everything was covered and found me the vehicle that i was looking for. Thanks again. Would definitely recommend buying here a 100% and ask for Zigmond Osby.

We worked with both Riccardo and Angle. They were very knowledgeable about our vehicle choices and offered advice without pressure. We highly recommend!

It was fast and easy didn't feel pressured everyone was well dressed and so professional and courteous. I truly enjoyed my experience and I'm very happy with my purchase!!! Thank You Town & Country and a Special Shout out to Curtis, Jack and Shan you guys' ROCK!!!!!!!

Working with Koob was a very refreshing experience as far as car purchasing goes. Straight to the point, as helpful as can be, & relatable. If anyone’s got the car salesman trade down to a mastery it would be Mr. Koob. If you’re ever planning on visiting Town & Country, you know who to ask for.

T&C made the buying process easy. They were low-key, friendly and efficient. No hard sell.

I recently purchased a new Toyota RAV4 at Town and Country. I worked with Ricardo Martinez. My buying experience was wonderful. Ricardo was most helpful, kind and patient. With Ricardo’s help, I was able to find the exact car I was looking for. It took about a week to arrive, but Ricardo checked in frequently and provided updates on delivery time, the car even came several days earlier than expected. When I arrived to complete the purchasing process and pick up my car, they had my car in a viewing room, and Ricardo spend time reviewing every feature with, setting my phone up to the car, and making sure he answered any questions I had. They gave me a great offer for my trade in as well. It was a great buying experience and would definitely recommend Ricardo to anyone looking for a new Toyota.

T&C made the buying process easy. They were low-key, friendly and efficient. No hard sell.

My Rav4 Prime was recently delivered. Zig and the financial associate were both fantastic in executing the paperwork and in doing my orientation to my new car. I couldn't be happier or more please with the service!

I Love Toyota! They are always friendly! So keep it that way!😁

Truly the best car buying experience I have ever had. I purchased a 2023 Tacoma for my guy for Christmas. The whole team at Town & Country Toyota were top notch from start to finish. Friendly, respectful of my time and money, helpful. they went above and beyond to take care of me. I drive a Mercedes and didn't receive near the quality of customer service and respect from the Mercedes dealership that I received from Town and Country Toyota...not even close. Thank you Town and Country Toyota team for making my guys Christmas one he will never forget!

Robert, my service advisor was great. He made sure at every point I was taken care of at every point and made sure my rare recall on my 2013 Scion FRS was taken care of every time we spoke/met. He is a great service advisor and led me to warrant a job in the field with his professionalism and care. Thank you, Robert and thank you Town and Country Toyota! I can feel and hear the difference in my baby already! 🙏🏻🙏🏻👊🏻👊🏻

The overall experience was magnificent The welcoming and the sales process including all benefits of the new vehicle.

Excellent service from Curtis Wright. Worked with me to get the car I wanted. Kept me informed during the process.

sales rep Lauren she is very helpful

Bought 2023 Camry Friday, no pressure and 2 test drives and all questions answered. Went back today and they tinted the car for no charge. Even got to borrow a car to go out for lunch while I waited.

Curtis Wright is amazing. He helped me find my first car and now helped me trade it in for a new one. He knew I’ve been wanting the crossover and he made it happen. We also have good conversations too! I would definitely recommend him getting you your car!!!

Best dealership in the area. Best staff. Extremely knowledgeable and not aggressive. Angel, Jose and the staff are the best.

Great place and even better employees!!!

I was in a bad situation. A terrible person smashed into my Beautiful car and I need another Toyota to Love as quickly as possible; however, I am also picky! My dealership found me exactly what I was looking for in a very timely manner! Thank you so much!!!

If you’re looking for a straightforward dealership- no gimmicks, no hassle- please go here. Thank you Ricardo for your patience and working with me at my own terms. Never felt pressured or felt like I was being mislead. Very patient and informative. I took my time before deciding on a car. Searched many other dealerships but always came back here to finalize my purchase because of how genuine my experience was. I told Ricardo and Carrie what I wanted and they worked around that. I’m very happy with this dealership.

This is my favorite location to get my car serviced. The staff are friendly, professional and some are hilarious. I live close to another Toyota company but choose to drive 30mins to come to Town and Country. The body shop did an excellent job on my car when I was in an accident back in October 2017. So far no other company can compare. Thanks guys 💜

I just wanted to say thanks to Robert Alexander for providing really stellar service when I took my car in for a check engine light issue. I was having a bad day and I'm ashamed to say I was definitely a bit curt and just not very friendly when I dropped off my vehicle but despite that he was extremely polite, friendly, and even found me a 10% off coupon for my repairs. Thank you for amazing customer service even when I probably didn't deserve it.

They did a very good job at everything. I have no complaints about them. However, I’m not too crazy about the car I purchased…. Is there anything they can do to help me exchange cars? I’ve only put a few miles on the car I got from them? I’ve added no damages either. Please????

Everyone was very nice,especially Rico helping me with all my questions, concerns and obtaining my car.

Customer service and management exceeded my expectation?s.they made me feel like the they knew me already and got things done fast. I am very pleased as everyone went above and beyond. They do focus on customer satisfaction. I would definitely buy from them again.

This was the easiest purchase I have ever experience, of 12 new vehicles over 35 years. I was in and out in 2 hours, bought my wife a new Rav4 Hybrid for our 21st Anniversary. The finance department was ready and 5 year loan was 1 and done, sales accepted my offer and had her new vehicle ready for pick up when I returned. Thank you so much guys, I will be back after the 1st of the year, need a Truck for the shop!

Angel was fantastic! Took us through the process smoothly and quickly! Very nice and easy car buying experience!!!!

Amilcar was amazing & got me in and out. I love this place! 12/10 service.

Was such a smooth and pleasant process purchasing our new Rav 4 with Angel and the whole sales team! They are wonderful people who are so insightful and considerate - would go back for an upgrade when the time comes. Thank you.

A fantastic dealership, costmer service was excellent from the first time I spoke with them on the phone. They went the extra mile to help me with the whole process.

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I was involved in a wreck that left me in needing a car quickly. On October 29 I called Curtis Wright, my go to Town and Country Toyota salesperson, told him about my situation. He promised to take care of me, and on 10/31 I was driving out of Town and Country Toyota in a brand-new Toyota Rav4 Hybrid at an outstanding rate. Thank you Curtis, and thank you Town and Country Toyota.

Worked with Jeff Dancy on a purchase of a Tacoma, perfect transaction! I called in the morning to verify the Tacoma I wanted was still there, Jeff got the deal put together over the phone and internet and had everything put together upon my arrival! Great work team!

I did everything via phone and text. I drove almost 3 hours to finalize the deal and when I got there Koob met me outside with the keys to the car I was looking at. It was exactly as described and he was ultra transparent through the entire transaction. He was so good in fact that when I purchase my next vehicle in a few months, I will gladly make the same trip. I have already given him some preliminary details about what I am looking for so that he can keep an eye out. Top notch service. High class all the way around.

Excelente servicio de parte del personal de mantenimiento

My sales agent was Hunter and he was great throughout the process. I cant thank him more. I liked the overall how he handled the process. The only thing I didnt like (about Toyota delarship itself) is they did not provide any warranty for 2020 Toyota car that I bought which had only 27000 miles on it, instead they urged me to purchase one. Most of the brand cars out of dealership comes out with factory warranty but for some reason they did not provide it instead as I said tried to sell me "factory warranty".

Really great experience. The car was awaiting me when I arrived and everything went so smoothly. I was treated with great respect and care. Thank you so much! Koob was a great salesman!

Purchased second car there. Communicated well during the waiting period.

Ziggy made our experience fantastic. He was quick to respond, honest, and upfront about everything. He even offered assistance after the sale. As someone in sales I find that service after the sale is crucial.

I recently leased a Toyota Corolla from Town& country Toyota and I gave them a pretty bad review because of some things that had happened. The corporation took this to heart and took care of this problem. so I am changing my review.

Always excellent. Shout out to Zach Matos, who is timely, professional and gets it done. Thank you!

My service experience was truly exceptional! Aleksey Amiramov is always on top of things. He is very helpful and professional.

Quick to the point service. I have never bought a car this quick in my last 5 transactions. This includes other Toyota, Lexus, Honda and Scion

This dealer does not negotiate on price at all, even if you have cash. They have a very deceptive link on their website that says "Get Today's Price." We drove over an hour to come view a pre-owned truck this dealer had and after test driving we were willing to buy for a reasonable cash price. Before we traveled over an hour to this dealership I communicated via phone and text multiple times with the salesman and no one informed me this dealership didnt negotiate. I was told that no Sonic dealership negotiated. If you come here to buy a car, new or used, expect to pay sticker price. **Update** I did call and talk to GM Dewayne and he was very nice and accommodating. I feel a lot better about the whole situation after speaking to him. Because of Dewayne I'm updating my review from 1 star to 4.

Thank you Ricardo and Jack for taking care of us during the transition of selling our Rav-4. You guys made the process simple and straightforward. You guys rock!

Friendly, knowledgeable, no hassle sales force. Same goes for the service department. This is the third vehicle I?ve purchased from Town & Country Toyota.

If you’re looking for a new Toyota, this dealership is the best!! I found the truck I was interested in online and did an inquiry. I was then contacted by Abraham at the online call center and put in touch with Hunter who is physically at the dealership. Hunter was a absolutely fantastic to work with. After a couple of phone calls we agreed on a deal and set an appointment for pickup the next day. Everything went smooth with pickup and they even had it waiting inside for all ready for us! Everyone throughout the whole process was awesome! There was ZERO PRESSURE throughout the whole process. Huge shoutout to Abraham at the call center, Hunter our Salesman, Alex the Sales Manager, and Jonathan the Finance Manager for the excellent service and zero pressure buying experience!! 10/10 would recommend!

Amazing experience!! I stopped in between sales calls at my job. Zigmond (Zig) immediately asked if I needed some help. I explained what I was looking for because I didn’t see it on the lot. He informed me they had just gotten in exactly what me & my wife were looking for! When I saw the vehicle it even ended up being the color my wife loved! He didn’t try switching me to something different or try pushing me into anything in the moment. I told him I’d refer the info to my wife who works until 5. Not only did he make sure the vehicle was there later in the afternoon. But he also communicated with me through text to let me know he was still there and ready to help. We ended up getting in & out in about 2 hours which is great! I highly recommend this dealership! Zigmond (Zig) embodies what exceptional customer service looks like!!!!!

If you’re looking for a new Toyota, this dealership is the best!! I found the truck I was interested in online and did an inquiry. I was then contacted by Abraham at the online call center and put in touch with Hunter who is physically at the dealership. Hunter was a absolutely fantastic to work with. After a couple of phone calls we agreed on a deal and set an appointment for pickup the next day. Everything went smooth with pickup and they even had it waiting inside for all ready for us! Everyone throughout the whole process was awesome! There was ZERO PRESSURE throughout the whole process. Huge shoutout to Abraham at the call center, Hunter our Salesman, Alex the Sales Manager, and Jonathan the Finance Manager for the excellent service and zero pressure buying experience!! 10/10 would recommend!

My experience was great. From start to finish, everything was smooth. My sales guy Tristan was the perfect match for my sales needs. He was very informative and kept me in the loop for the entire process.

Our new Toyota Highlander is our 4th Toyota vehicles and the first bought from Town & Country. Our salesperson, Hunter, was a pleasure to work with. He kept us informed about delivery schedule and made us feel very comfortable through the process.

Super people.

Ricardo and the rest of the team were very helpful with us, we had a bad experience at another dealership, but with their advice we could solve our problem an bought a car for our son, but that’s not all, we ended up buying another car for us!!!! We are very thankful with the whole team.

Working with Eddie and Ray is the best experience… they help me understand my car needs, but do not take advantage… best customer service from them both! AKA their personal “Karen”. 🤣🤣🤣 Seriously, thank you for everything!

2nd vehicle I’ve purchased from Sonic T&C. Fantastic customer service with Bryan. Despite the vehicle I originally looked at was sold, I found its replacement on the lot with a fantastic listing market price. Felt right at home with the managers giving me confidence as a customer that I can always come back for an upgrade without stress and issues. Until next time!

all the staff was and is most excellent and helpful always asking if we needed anything thank you to all your people

Highly recommend! They made my buying experience a breeze! Had us in and out in no time 😊

Appointments can be hit or miss when it comes to how soon your car is serviced vs. when you scheduled it. The customer-facing staff always seem pretty slammed, which can be a challenge if you're looking for an answer to a quick question about your vehicle. That said, they're always polite and service is consistently positive. The only negative worth mentioning has to do with the process of communicating issues about your vehicle. If you have more than two or three items you want addressed, be prepared to state it several times to the service rep, and then inquire about each issue multiple times before, after, and while your vehicle is being serviced. If you don't, there's a good chance an issue will be missed and left unaddressed — something which can be frustrating if you've taken off time from work or have been waiting several hours for a job to be completed. Finding out you need to return for another appointment for an unaddressed issue is never ideal. The location is clean and easy to work or relax while you wait on your vehicle. Staff are generally friendly and professional — and they're miles ahead of the other Toyota dealers in town in this department. They're your best bet if you're looking to service your Toyota in Charlotte.

This was by far the best experience I have had buying a vehicle. Our salesman Zigmond was very courteous and knowledgeable, answering all my questions.

Excellent transaction. Made the process simple and straightforward. Found the car I wanted within three weeks. Only thing was they really tried to undervalue my trade-in.

I have very delighful experience at the dealer. Dealer member are very helpful in the car buying process stating from enquiry, test drive, finance to paper work etc. I would like to thanks Mr. Mike, very helpful in all before and after sales for buying the car. Strongly Recommend the dealer. I would have more happy They would have consider my request on complimentary dealership warrenty and oil change on the top of Manufactuing warrently on the vehicle.

It was a pleasure meeting Mr. Drew Holstein. I came in for a Safety Recall Repair. He was very quick to help me. As nervous as I am, getting a recall Issued. He made me felt at ease and was very professional and helpful. Also sharing about my next coming issue that will need immediate attention. And not being pushy about it during these hard times. I had a quick question before leaving the parking lot. He was out there less than 5 min. Answering all my questions and made sure I feel safe before leaving. Thank you Drew!

Hunter was great, very informative and helpful

Scott Reese was incredibly helpful during the process. We were able to find the Tacoma we were looking for with all the right specifications at the right price. He never tried to hard sell us on anything and was just very helpful, polite, and kept me up to date throughout the entire buying process in this wild market. Really appreciate all of his assistance during the experience. Would give 6 stars if I could.

Angel was a great salesman stayed in constant communication with me and got me everything I needed. Had to wait on the truck so the process was a bit longer than expected but everything was great. Truck was immaculate when I got it and he was super knowledgeable able the vehicle.

Mike did such great job showing me all car features. I appreciate him.

I wish I could rate them a million stars! Shan went above and beyond helping secure a vehicle. He’s the best! All of the staff were knowledgeable and so very friendly and helpful! Will definitely recommend them to friends and family and will buy another vehicle from them! Can’t say thank you enough!

Muy buenas atenciones

My wife and I purchased a 2023 Toyota Camry and couldn't be more pleased with the level of service and care from Ricardo, Alex and the rest of the team. We weren't exactly sure what we wanted but we knew our price range. We were presented great options and never felt pressured to buy outside of our price range. I would highly recommend stopping in and talking to them if you are in the market for a vehicle.

Tristan was professional, patient, very knowledgeable and quick to respond to all questions asked. Getting car was a smooth transaction. He even took the time to explain the main features of the car upon delivery. Would recommend everyone to him.

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Very attentive and helpful. Vehicle exactly like advertised online. Will definitely be shopping with them again.

Ricardo and Koob are the best! They were so patient with all my questions and concerns when buying my new RAV4. I was out of state and everything we discussed was spot on when I arrived to pick up the vehicle. Koob did an awesome job going over all the features of my new vehicle down to connecting my phone to the radio via Bluetooth. I 100% recommend Toyota Town and Country in North Carolina for anyone looking to purchase a new vehicle.

Good experience but was not offered a lot of financing opportunities despite willing to pay cash for the vehicle.

Ricardo and Koob are the best! They were so patient with all my questions and concerns when buying my new RAV4. I was out of state and everything we discussed was spot on when I arrived to pick up the vehicle. Koob did an awesome job going over all the features of my new vehicle down to connecting my phone to the radio via Bluetooth. I 100% recommend Toyota Town and Country in North Carolina for anyone looking to purchase a new vehicle.

Very nice and patient salesperson.

Tristan was professional, patient, very knowledgeable and quick to respond to all questions asked. Getting car was a smooth transaction. He even took the time to explain the main features of the car upon delivery. Would recommend everyone to him.

The staff and Alex Villeda did amazing and gave me such a great experience with my lease purchase. thank you so much!

Great experience and Rodney was a awesome advisor . We got what we wanted. Rodney stayed on top of everything from start to finish. 3rd purchase from Town and Country Toyota! Very pleased

Scott, Shan and Karie were all amazing. I am happy with my car and feel very taken care of.

Angel makes the car buying process so easy and we won't hesitate to go back to this dealership for future purchases.

Wanted a hybrid used RAV4 and found the right one with low mileage. The vehicle is working great so far. The buying process was smooth. Price is fixed but was very competitive so that is a relief! The employees were very patient with our questions and requests and helpful!

My salesman Amilcar was great! Majority of our interaction was via email and he was very attentive and communicates really well. This was probably the best car buying experience I?ve ever had. I was a little timid when I began searching for the right vehicle because I figured the process would be a pain. But this was honestly the easiest process!

Great service , great follow up. I am very happy with my decision to purchase here.

I was very pleased with my sales consultant Tristan Saythany. He has a friendly personality and was very helpful.

Awesome place and friendly!

This is my 3rd vehicle I have gotten from Town and Country Toyota. Jose and Tristan made this the easiest process. All the paperwork was mostly completed when I arrived. They even made sure I was satisfied a few days after. Much easier than recent experiences at other dealerships. This is definitely the one to go to!

Professional, fast , and great price

All of the staff at the collision center are phenomenal. Justin and Jerry as well as the sweet lady at the desk are always smiling and friendly. They are super professional and provide an amazing customer experience!

Found the vehicle and need to wait for about 45 days which is worth for the vehicle, price. The buying process ,the adivce from saleperson Michael helped to decide,plan accordingly during the wait time. He maintained clear communication from start till finish about the vehicle status and other details.

Had a great experience here thanks to Hunter. Before we (My Husband and I) entered the building, Hunter greeted us in the parking lot. He welcomed us and asked us what we needed. We were set on a specific car but with the help from Hunter we ended up walking away with something even better. He never once made us feel pressured to buy something, he continued to educate and take time to explain things for us. He taught us so much and made sure we were taken care of up to the end. We did not feel like he was trying to rush us. Even when we told him we'll be going somewhere else because what he had to offer is not really what we wanted at the time, he continued to support our decision and did not pressure us into buying something else. Thankfully my husband told me to look at another car (which is what we ended up buying) to see if I'll like it. Hunter never influenced us in anyway, he simply said, "let's go take a look". Knowing I wanted a specific type of car and will be leaving after seeing the car my husband wanted me to see, Hunter did not make us feel like we were wasting his time for doing this "extra" thing, because my husband suggested something I wasn't too sure about. Thank you Hunter for simply making this whole process simple and for not pressuring us. That's always the worst part about seeking for a car, people always try to pressure the customers to buy, and Hunter did not. He went with our flow and continued to keep an upbeat spirit showing us all the great things about the cars we looked at. We appreciate this so much! We also want to thank Karie for taking her time to finish all paperwork needed for us to bring our car home. She was helpful with explaining the coverages and insurances. We appreciate her and the knowledge she has -the financial piece of car buying process. Our experience with Toyota, because of Hunter, was definitely a great one! Highly recommend and if you have a bad experience, go seek for Hunter! He'll make sure you're taken care of!

Robert Hebert had done an OUTSTANDING job helping me with my vehicle. At times I did not understand the expenses, I have learned only Highest quality parts used. Recently had $900 worth of shoddy brake work by Woody’s auto on Carmel Rd. Toyota found issue with hot spots on rotors due to aftermarket pads. They even included a video. Also showed a missing bolt connecting ABS and brake hose, done by Woody’s hack technicians. Toyota is worth the $$$. 😄😄

Great service! My credit was approved before going to the dealership. I also knew the car I wanted This saved a lot of time. I was in and out of there in about an hour. I’ve never bought a car that quick. I would definitely recommend Town and Country Toyota.

I was in need of a car due to my car of 11 years beaking down on me. Came here on my lunch break and charles was great with everything from beginning to end. Got the car i wanted at a reasonable price. And drove off the lot in less than 2 hours with a brand new 19 camry xse. Would definitely recommend Town and Country Toyota.

Awesome service. Agent was very patient and hepful

Good frictionless experience, zig is good salesman no pressure. The finance was very helpful

Me gusto el trato si tuviera la oportunidad volver�a a comprar otro

Great service on my Carolla

Very professional, patient, and understanding. Worked with us through the process, great staff all around. Zigmond Osby was great, up front, and honest. Second care we have bought from him. Very pleased with each experience.

I had a great experience working with Angel Peralta. Angel Peralta is a good sales consultant and he cares a lot about his customers. He made the car buying process go a lot smoother. He was really friendly and helpful. I would recommend Town and Country Toyota to anyone looking to buy a Toyota in the charlotte area.

Knowledge, professional, customer service, Fair price

Professional, knowledgeable..Ask for Curtis

I recently visited Town and Country Toyota to purchase a new vehicle and had the best experience! The team was helpful, informative, and efficient in finding me a new vehicle quickly, especially given the unique nature of the current car market. I could not be happier with my car-buying experience and would recommend anyone who's looking for a vehicle to visit the team at Town and Country Toyota!

Koob did a great job. I came to look at a Camry and realized I didn’t want it. I looked at the rav4 and was able to test drive it. No pressure from Koob to buy and he was very professional.

Ziggy made the whole experience efficient and easy

Very positive experience. Both our sales person, Jeff and the Finance Manager, Crystal were very straight forward and helpful. Enjoying our Toyota Sienna AWD. No surprises and "gotchas" like I've experienced at other dealerships.

Always wonderful zig is amazing and quick !!

It started out a bit rocky but Hunter really brought it back around and got me into my forever truck. I’m very grateful for the services that not only Hunter but Town and Country Toyota offered me. It was worth waiting for the truck for sure!

Excellent attention and excellent sellers, it is already my second car bought in this same place and definitely when I buy another one it will be here. I recommend them.

Second time having an amazing experience, so easy and quick, Zigmond was awesome. Will not buy from anywhere else!

I made an appointment and the truck was ready for a test drive when I arrived. The paperwork and buying process was very fast and efficient.

Very easy with no hassles. My sales guy, Hunter< was very laid back. I recommend contacting him if you are looking for a Toyota

Have been purchasing from the parts group for years. Great place to get all your Toyota stuff!

It was a pleasure working with Ziggy. He was very professional, easy to work with and dealt with my many questions with ease. Ask for Ziggy, he gets things done in a quick and efficient manner! This is my 3rd time leasing with Town and Country and they have not disappointed me yet. I would highly recommend this location.

They were fast and very efficient

Ziggy was great, very knowledgeable upfront and honest. MADE THE CAR BUYING PROCESS ENJOYABLE AND EASY.

Great service staff.

Thanks to Rodney and the rest of the team at Town and Country Toyota for making this the best experience I've ever had buying a car! I'd been on the search for this car for 6+ months, and had several poor encounters with other dealers during that time. Once I saw an available model at T&C, I was connected to Rodney and the negotiation went smoothly, making sure my needs were heard and met without any difficulty. With ongoing communication regarding the actual delivery of the vehicle, setting up a time for pick-up without an unreasonable wait time, and later picking up parts included in the sale, Rodney made this experience positive beyond expectations!

Everything went smoothly as expected. The car was ready and clean. I got my expected trade in value. Loan processes was too long but I expected this with a dealerships. In/out in 2 hours or so.

I'd like to thank Angel for taking such good care of me and getting me the car I wanted! This is the third vehicle I've purchased from Town and Country since 2010.

Excellent customer service. My salesperson KOOB was excellent and I really appreciated my experience with the Finance Manager. The general manager was awesome as well. Can’t say enough nice things about this dealership!!

Helped me find what I was looking for in the right colors. Very helpful at delivery time. Enjoyed dealing with them.

Special mention of Scott Reese and Jose R Vasquez, they have been helpful,flexible, prompt beyond my expectations. During entire process, starting from first day when they worked extra hours while I was making my purchase decision, to helping me with insurance, finance , status on vehicle delivery and also in the final day process of deliverying the car. It was very seemless process throughout. Appreciate all the help. Thanks much!!

Special mention of Scott Reese and Jose R Vasquez, they have been helpful,flexible, prompt beyond my expectations. During entire process, starting from first day when they worked extra hours while I was making my purchase decision, to helping me with insurance, finance , status on vehicle delivery and also in the final day process of deliverying the car. It was very seemless process throughout. Appreciate all the help. Thanks much!!

Was on time and promised Was achieved

Askr is a great sales guy! The team helped me every age of the way !

Me and my husband drove from Winston to Charlotte and had the best experience and got a great car! Highly recommend them! Everyone was super nice!

We bought our 2018 Toyota Highlander from "the other guys" and that buying experience was great. However, servicing the car became a bit tricky (mostly getting an appointment and then how long it always took). So I thought I give Toyota Town and Country a chance when my engine check light came on. No appointment, just drove in. Within less than 5 min my car was "signed-up" and Anthony Pena-Benarroch took EXCELLENT (!) care of me. Not only did they find out, what was wrong and repaired the car in 1 hrs 45 min (that's how long an oil change takes at the other place) - Anthony also gave me an invoice less than what the estimate was. I was ready to ask him for some coupons / discounts - but he already had pulled all registers and with a smile I paid and left the service station as a happy customer. That's what customer service is all about !! YES ... going forward ... Toyota Town & Country will have my service business !! THANK YOU, Anthony Pena-Benarroch. You are appreciated !!

My wife and I bought a Rav4 recently. Ziggy did a great job at handling all of our questions and was always prompt in getting back to me until my car arrive. When we got to the dealer the car was ready and the paperwork was ready to be signed. Great overall experience.

Amazing car purchase experience thanks to Alex and his sales team!!!

This was one of the best car-buying experiences my husband and I have ever had. Many thanks to Ricardo Martinez, John Quinto Scott Reese and the entire staff at Town and Country Toyota in Charlotte NC. We traveled over 200 miles to purchase a 2022 Toyota Avalon Limited Hybrid and do not regret the seamless experience which took less then 2 hours. Thank you again, well done.

Hunter was great! He was eager to help and made us very comfortable in our buying process!

Jose Vasquez and Angel Peralta did a great job for my wife and I on our new RAV4. We have worked with Jose for over 20-years at this dealership. you need more Jose's.

I would highly recommend town and country Toyota, my boy Ziggy stopped at nothing to get me in a brand new Toyota Corolla!! If anyone needs a new vehicle stop in and see Ziggy or Rodney, they will make sure your dreams become a reality!!!

I am so incredibly thankful for Town & Country Toyota!! They found me the perfect vehicle and exceeded my expectations!! I could not be happier with my new car, Angel and Dewayne were absolutely wonderful to work with & they made the buying process so smooth!!

We love our new car and received excellent customer service and help through the process!

My wife and I were looking for a Camry and found a couple in the Charlotte area we wanted to look at. When we arrived at Town and Country, we were greeted by Jeff. We told him which car we wanted to see and he pulled it around so we could check it out. He stepped out of the way while we talked, never jumping in to try and sell this or that or steer us to something else. After a quick test drive, we decided the was no reason to go anywhere else. The car was just what we were looking for and Jeff was so personable and helpful, the decision was practically made for us. I’ve never had such a great experience at a car dealership! Well worth the drive from Columbia and will check them out first the next time we’re in the market.

Koob was the salesperson that assisted me. He came recommended by my brother who also purchased a vehicle with him. He was fantastic! He was upfront and honest, no crazy haggling or going back and forth with his manager like many other places do. He gave me the best deal from the getgo and sat with me when the car came in and went over every option. He has been available for follow up questions as well. The dealership and Koob in particular made my buying experience extremely pleasant and enjoyable. I will buy my next vehicle with Koob and Town and Country Toyota!

I came in with a difficult case. I had a Kia with only 69k miles on it and a blown engine due to Kia’s engine recall and unfortunately I have yet to be able to get this situation rectified and I’ve been at it since July of 2021. I have awful credit and I had a bare minimum down payment. But these things didn’t stop Jeff and the sales team once they heard my story and what I had been through. They stopped at nothing to get me into a safe reliable vehicle with a power train warranty and gap insurance for a payment I could afford. Jeff even went the extra mile and found me an insurance quote I could afford on top of my payment. Truly a wonderful team here. Thank you from the depths of my heart for working with me and getting me into a vehicle! 💛

Excellent sale person very recommended, take my solution my new car 2022 toyota c-hr beautiful thanks teams

Awesome experience from start to finish. Very streamlined and great sales associates. This is my second purchase a this dealership. Very pleased with everything!

Great place to buy a vehicle. no hassle no pressure. smooth as silk

I would highly highly recommend this dealership if you are looking to and considering purchasing a Toyota! Great customer service and a very knowledgeable team helped to make the entire process an enjoyable experience specific for my personal interests and needs. Make sure you ask for the one and only Hunter Neely to help you, as he is a great guy to work with and is very dedicated to helping you in any way possible during the searching and buying process! Thanks again Hunter!

OMG… I don’t even know where to start or describe my feelings.. I’ve always had to settle for these shady dealerships to get a vehicle but when I tell you Town & Country’s KOOB is the GOAT.. I was very afraid to attempt to do a credit app because I’ve been turned down in the past so rejection I didn’t want again for the 1000th time but I did and behold KOOB was HEAVEN SENT.. I visited an ACTUAL DEALERSHIP which has NEVER happened in my 46 years of living and I was approved with my dream car.. A 2020 Toyota Camry XSE.. I’m STILL in disbelief… I’ve cried just about every day since Friday 12/10/2021 because KOOB from Town & Country Toyota Charlotte blessed me and I do blessed me.. If I had a thousand tongues I STILL couldn’t thank him enough.. Prayers him and this dealership receive blessings running over! Thank you Town & Country for literally giving me a second chance to improving my credit.. I will be back in the future! God bless you all!

I highly recommend this dealership my sales man Joe was the best and the whole staff was great. originally I went to another Toyota dealership and they refused to give me a Millitaty first responders discount but not at Town and country. loving my Rav 4 hybrid. Thank so much!

Highly recommend them! I bought my first car here and it was a great experience. The sales person was not pushy at all and was helpful going over all my options as far as buying vs leasing. I absolutely love my 2017 Prius and recently I got rear ended and decided to have it fixed at the collision center and they did an excellent job!

Ulysses helped us to find our first 4Runner SR5 Premium 4x4 and we are so happy with it! the vehicle is perfect for our family! thank you!!

DAN WISSENGER in the service department was more than helpful.. I work at a competing dealership down the street.. they close at 6 pm and I and my customers showed at 615 pm.. he opened the door and allowed me to show my customers a car they were interested in that Toyota was clearing a recall for us. After closing hours and he was very polite and giving of his time. It was above and beyond and I more than appreciated the gesture.

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I had a wonderful experience. Everything I expected I got. Theo Ezanidis was awesome. I highly recommend you ask for him when shopping at the Town & Country Toyota on Independence Blvd. He went over everything and made me feel like I mattered and not just the sale. You won’t be disappointed!

Not our first time here. Curtis Wright is the best sales person we've ever dealt with. We would recommend Town and Country Toyota to anyone we know that's in the market for a new Toyota.

Absolutely a great experience dealing with my salesman Tristan very professional and went above and beyond putting us in our 2021 4 Runner Nightshade. Wonderful experience with Shan the sales manager getting the finance needs done. I highly recommend this dealership for all of your needs. Update I bought another 4Runner from T&CT on Monday 8-30-21 I cannot say enough about Shan and Tristan putting us in the TRD Off road as a business owner it’s a pleasure to deal with such professionalism and they go above and beyond to make the deal work to what you have requested. I would also like to say it was a pleasure working with Brittany the finance Manager she was extremely professional and one of the nicest people I have encountered during numerous purchase processes and made everything smooth and easy! Town and Country Toyota will always have our business personally and for our companies. Thank you The Akins Family

Great customer service and a very knowledgeable team makes your visit to the dealership a very satisfactory experience. The personalized experience makes you feel part of the Toyota family. If you are looking to buy a Toyota vehicle I definitely would recommend this dealership and ask for Hunter Neely, he is a great guy to deal with.

Had some routine maintenance and minor repairs needed before a beach trip. Did not have an appointment, but they fitted me in, and had me out of there in just over an hour. Very friendly and professional - great experience!

My experience was great due to the outstanding work of Robert Alexander. He always greets me with a smile and renders the most professional, efficient service. He makes the difference!

Excellent service. Alex Service tech kept me informed.

Mr. Alexander assistance was outstanding. Best customer service from him and for that I appreciate the service.

I've bought 4 cars from this dealer and always use them for service.

Good communications and kept me informed. Had a nice small corner in used car sales area to wait and work.

I highly recommend Angel Peralta as your salesman; he was quick, polite, listened to what I asked for, and didn’t talk me to death. He simply got me the car I wanted to test drive and said, “Try it out, I’ll be here if you have any questions.” Fast and easy. Perfect. And I have had two xxxxty experiences recently test driving cars. Angel, you get my thanks and my business if we decide on a Toyota.

It is nice to find a car dealership and service that respects your time, explains all service considerations with detail and respect and does an excellent job.

Great experience, I?ve had arrived with out appointment and they made oil change and tire repair. Such a great customer service. I really appreciate for that.

excellent costumer service

The service dept is who services my vehicle

They made some errors on the billing but the service rep finally figured it out

Before I start my review, we have been looking at the latest Highlander and have even walked out of a local dealership previously because their customer service was dishonest. However, Town and Country is different. Our overall experience was GREAT. Our sales rep (Mr. Brian Young) was very helpful and courteous. He went over and beyond his duties of making sure we were pleased with our deal, personally helped set up our new car, provided detail information on the specs and buttons, called to insure we made it home (2 hr drive), and continued to communicate with us to make sure we have everything needed to complete state registration/license plate. We would definitely recommend friends and family to this dealership.

He did a great job helping us finding a car. Would recommend to friends and family

Easy and fast service, dealer was really communicative with how everything was gonna go and made everything a lot easier and quick.

I went in originally just to see what my old car was worth, they gave me a very fair price and I wound up purchasing a vehicle. Koob worked with us and he was friendly and helpful from the beginning. It was a wonderful experience.

Ulysses was knowledgeable, helpful and very personable. I felt very comfortable asking questions and during my test drives. Had an overall great experience!

sale person was awesome however the finance person was not that pleasant

He was an excellent and funny salesman. I felt so comfortable with him. He talked and walked me through everything

Very helpful.. and so customer oriented... they were awesome to deal with..love my Rav 4

Service advisor knowledgeable and easy to work with.

My 40k miles service was done in a short period of time and I was very satisfied. I was also pleased with the cost of the service.

Worked with Zigmond and he went the extra mile to ensure we had our questions answered and we understood some of the very cool features of our new Highlander. Thanks Ziggy!!

Service was done in a timely manner. Everyone that serviced me today was polite and helpful.

I took my Toyota Avalon in for routine maintenance with my regular Service Advisor, Robert Alexander. All needs were taken care of and we set a plan for my next service. I am very satisfied.

ZIG provided excellent service , he was so professional during the whole process.

Purchasing from Town and Country Toyota was a pleasure! My salesman Ricardo was very knowledgeable and made the buying process very easy. This was the best car buying experience I have ever had!!

Our car buying process was smooth and quick thanks to Grant Bailey. He helped us get the exact vehicle we wanted all while getting a great deal! I would recommend this dealership to anyone!

I worked with Brian Young to buy my new Camry SE Hybrid. Brian is very knowledgeable, honest, and personable. He facilitated a very seamless buying experience for me. Sales manager Shan was also very friendly and transparent on pricing. I got a great deal on a beautiful new Camry. I highly recommend you ask for Brian Young for you auto needs.

Good. I was hoping that my mirror cover could be repaired but I understand that I have to replace the whole mirror costing over $500

The service rep made spending more then I planned almost painless. Now that's saying g something. lol. When you go see Corey.

Ray was great !!! The team got me in and out quickly. Ray was very helpful and kind.

Curtis Wright is an excellent customer service and salesperson. Have been doing business with him for years

My daughter-in law and son dropped my car off for me. She paid over the phone and we picked it up today. I didn't realize it was ready yesterday but didn't recognize the number I was called on. Next time, I would prefer a text, please. Otherwise everything was great!

We recently purchased a car from here. It was a night and day different (much better) experience than us attempting to purchase a car from Toyota of North Charlotte. They were low-pressure, honest, up-front, and we received a great deal. Thanks!

They have the best sales team that I haver ever done business with. I will continue to purchase my vehicles and drive from Indiana to do it.

Cherry was fantastic? Helpful, friendly and his service was immediate and outstanding! He continually communicated with me to give me regular updates on status and when I would receive my truck back. every organization needs folks like Jerry. Thank you!

Service advisor Robert Alexander was the best! He listened to all my questions and requests and and explained the processes very politely. He was very good at suggesting additional services without being pushy. He kept me informed by phone and had the car ready well before the predicted pick-up time. Great Experience!

Super efficient visit today. Easy to use text service while waiting. Friendly staff. Great job!

staff was very efficient and professional. they kept me informed as to the service needed, and time it would take.

Great sales representative...helpful and professional. Good honest hassle free deal

Robert Alexander is a true professional and an asset to the dealership.

My service writer today was amazing. I came in with a lot of questions and he was so nice and answered everything. He truly went above and beyond!! Best experience I have ever had in that service department!!

The customer service person was great. He explained things well.

I was in the market for a RAV4 limited AWD to replace my limited FWD. I,over the course of 3 weeks, spoke with 3 different dealerships where I wouldn’t have to drive across the state to get a vehicle. The vehicle I got was my least favorite color but because of the ease of working with them and the ability to complete everything but the final signing over the internet/phone/email that made the process of being at the dealership for 45 min totally made it worth it. I was working between 3 people there and each one was able to be woven into the entire process where I knew I had a team helping me. Ashley got the ball rolling and made sure I knew my options of vehicles at the dealership. Robert was great and really worked with my on my odd hours because I work nights. Charles was great and quick with the paperwork and explained everything I was signing very well.

I’ve been a customer of Town and Country Toyota for 16 years. Curtis is great to work with and has sold me several vehicles over the 16 years. Check Curtis out if you’re in the mood for a World Class experience!

Had to have my RAV 4 painted because of a paint recall. The Town and Country Toyota Body Shop was superb. They treated me with respect and understanding. From the first meeting, I felt like I was the customer and they were there to serve me. Very good service, communication, and very well repaired!!! Thank you.

Town & Country Toyota are reliable and have good customer service.

Town and Country Toyota is a terrific place to buy new or used cars. Professional and courteous and knowledgeable staff make the experience a pleasure. Ask for Koob, he is a true expert!

Buying my new car was so easy. Ricardo Martinez really listen to what I wanted and expected from my buying trip.

Town and Country made buying the vehichle I was searching for a breeze! They gave me the best price within a 500 mile radius search from my home. They beat the competition by $3000!! Yes I said $3,000! We were skeptical as to why/how they could do it, so we took our printout to a local dealership to compare and to see if they could beat the offer. They checked it out, said it was legit and they didn't blame us for driving the 3 1/2 hrs one way to get the vehicle. Town and Country is a large dealership, everyone was super nice, it was truly a no haggle experience. Thank you Town and Country! I do suggest people do their homework and compare prices through such sites as autotrader, edmunds, cars.com etc. It really helps to find the car you want and lets you know if the price is fair.

Outstanding service they provide

I had a great experience purchasing my new preowned car today from Town and Country Toyota. Stephen was helpful, knowledgeable and very personable. Not pushy at all! He made my car buying experience easy and pleasurable.

great communication and quality service. Would recommend them to anyone.

Great customer service, awesome people. I have bought 3 vehicles there. And the service the have rendered, was great 👌 Jonathan Quinto.

I was hesitant at first because I assumed as a single woman I would be pressured and potentially ripped off. But the staff at Town and Country made me feel comfortable. There was no rush and I was able to get the exact car I wanted at the price I wanted! Very pleased with my experience, and in love with my car!

Great Salesman sold me a great car.The only negative thing from this experience was the paperwork was slow

I found the best deal at Town and Country Toyota in Charlotte, NC. Koob was super to work with. He knew everything about the vehicles and we truly felt he wanted us to have the best deal and be happy with our purchase. I have enjoyed my new truck so much. It is all I hoped it would be and more! We bought the 2021 Toyota 4Runner Limited. This truck is amazing.

All professional service and up to date information

They were Excellent! The whole team was exceptional.

The service was great and quicker than anticipated. I was able to actually work from the facility while I was waiting for my car to be taken care of with no interruptions. I?m Rating an average on the quality of repairs because I haven?t had a chance to assess but but I?m sure it was a great job

very good service made things very easy and wasn’t difficult getting a new car and trading a old one in

My salesman went above and beyond to get me a great deal on my 2021 Toyota 4Runner!

Awesome experience- everyone was very friendly and super helpful. They make you feel at home

Went in for a 35k check - in and out in 30 minutes what could be better Thanks to Zak my service advisor!

Excellent experience, and excellent customer service

I called re: a used Tacoma since I was having zero luck finding a new truck that I could afford. After talking w/ Koob, he had the very truck I was looking for initially. All the options I wanted and nothing that I didn't. I had never met Koob but chatted w/ him several times online. The next thing I knew there I was @ the dealership picking up my new Tacoma SR Dbl Cab 4x4. I have bought many a car in the last 40 years but it was never this easy. The signing and delivery took about 30 mins. Koob showed me some features I wasn't familiar w/ and made sure I understood everything I needed to know about my new truck. THANKS KOOB ! GREAT JOB ! PS, the only reason I rated the facilities a 4 star was because I wasn't there long enough to take in the full dealership.

I must say that my sons first buying experience was handled professionally and promptly.

Kannon Baker was extremely helpful in locating the exact vehicle I wanted and completing the lease process. As a matter of fact we wound up loacting a vehicle for my wife as well.

🥰Have been a customer for 8 years good service

I asked for a car that shows alot of class but not a big Show off kind of car and . great service

Great customer service 🙂

Great dealership to work at

Professional and friendly staff. No sugar coating on potential issues identified during service.

They made the transaction easy and fast with no high pressure sales tactics.

Your great service and your great prices !!!!!!!

I saw my car, had the trade in valued before I got there, process was very quick and painless.

Zach makes sure that my vehicle is handle with care, as if it was his own. The vehicle is always clean when I get it back.

I recommend them for their courtesy, patience, and expertise. There is teamwork at work. From the moment you drive on the lot someone meets you at the door with a smile and welcome.

Came in for regular service to the vehicle. The service agent was friendly and efficient. Always a good experience.

great general manager, very helpful, great assistant service manager RAY TAYLOR and great low price

Consistently good customer service

Good service good response no time west so i prepare this service center

I brought my car to the dealership where I bought it for an oil change. They did the oil change and inspected many parts of the car. I had some concern that after more than 55,000 miles I might be needing new brakes before too long. They inspected the brakes and assured me that they were OK. I am very happy with the service that they provided.

I had a great experience at Town and Country Toyota. Jeff was knowledgeable, professional, and efficient. Would highly recommend Jeff to our friends.

Daniel Wissinger, Service Manager, was absolutely great. I had a issue from a previous service on my Highlander and Mr Wissinger listen to the concern and made it right along with taking care of a recall issue with the vehicle at the same time. Saved me time and another trip. Thank you Mr. Wissinger for putting the customer first. Fantastic ? job.

Ray was able to get my car taken care of in record time.

Scheduling online was very easy. Service was completed when promised. Great and friendly staff.

Chris in the service department was very nice to work with.

This our 5th car from Town and Country Toyota. Exceptional service. Angel has sold me my last two cars and he is very polite and understanding of customers needs and limitations.

Exceptional customer service. My service representative was professional and efficient.

So happy that I could be accommodated at the time I wanted for my 175k mile check-up. I felt ?safe? and hope this silver beauty of a car lasts another 175k miles.

I have been generally pleased with service department except for the persistent reluctant use of appropriately applied face masks. This is not a one-off thing. It has been a problem the last 3 visits — all during the pandemic.

The process was effortless. There was zero inconvenience to me or my schedule.

Service was completed in half the time expected. All employees were friendly and respectful. Facility was clean and set for social distancing.

Robert Alexander did a great job for me. As usual.

Zak was incredible! Made sure to inform me well of what needed serviced and why?

The service rep was outstanding . He was professional, knowledgeable, and efficient.

Yes, always a great experience!

I go in early 30 minutes but wait 2 hours for my car 🚙 ready not bad

I leased a 2020 4Runner from Robert yesterday evening. He’s amazing! I did everything over the phone and when I arrived he had the vehicle ready for me. I was in and out within 20 mins.

I had routine service done today. It was different in the fact that I waited in line 30 minutes before I saw a service consultant. He estimated a 90 min wait for my service. It actually took 2 hrs and the car wasn’t washed as it usually is. The service consultant was pleasant but I’ve certainly had better experiences at this dealership. Probably time to move on and find a different place for service.

Great customer service!!!

Came in yesterday 9/14/2020 I had a outstanding salesman Theo Ezanidis, very helpful and knowledgeable, he gave a me a outstanding deal. Hats off to that gentleman, and the staff. Looking for a great car or cars, stop by town and country they will take care of you. Great deals Great staff 👍🏽

I truly appreciate the kindness and professionalism shown by Robert my salesperson!! We had several issues to work thru... and he was patient and so helpful the entire time!! It was a true pleasure buying a car from this dealership!! I highly recommend them to everyone!!!!

William Young as our consultant was very patient and was willing to make sure that our finance were good enough to get what we want. He wasn?t pushy, he was like a good friend. He provides us a wonderful service and we got the car that was fitted in our ideal. Everything is wonderful!

We did our first service 6 month or 5000 miles. They were friendly and did a great job!

The awesome sales guy and the sales manager is great!

Curtis Wright ... what a stand up guy! This is my 3rd toyota and he always , ALWAYS provides exemplary service! So knowledgeable and eager to help.

grat place to do service. Fast and easy process . Can at advisor stand.

Since 2005 we have gotten, we have gotten 9 cars there. Courteous, fair, and their sales people especially Koob and Jose are the best. I love my 2020 Avalon and my husband loves his 2020 Rav 4.

Zakhar, the customer service person, did a great job, i.e. expedient, efficient and a great personality!

Leased a 2020 Tacoma Off-Road today from Town and Country Toyota! Zigmond Osby (Manager) helped me from locating the correct truck to getting my finance in order and even having my paperwork ready to roll upon my arrival. What a 5 star experience ! He was polite, patient and extremely knowledgeable throughout the process. I’d recommend Zig and the whole Town and Country Toyota Team. Thank you.

Great salesman, fantastic deal. Just wish the detail department did a better job. They didn’t touch some areas inside that needed some attention as we saw before it went to them & was with them for way too long.

Robert Black was great to work with on new vehicle purchase. No high pressure tactics.

I came in looking for a Camry or Corolla and came away. With a Avalon. Powder blue or Carolina blue. Great car, great value. Our salesman was friendly and had good knowledge of this car. I would recommend them to my friends!!

Awesome people to deal with. Easy transaction with competitive prices. Adam was a great salesman to work with and Ziggy the sales manager was polite and straightforward. Will do business again.

This week I purchased my second car from this dealership. The staff is excellent. From the sales experience to the parts department to the service department. Everyone I came in contact with went above and beyond with a smile. I am a customer for life.

I had a very pleasant experience working with Mr. Ezra Monell to get my car repaired. I was greeted promptly when entering the bay with a smile. He listened to all I had to say and listed all items. The work was successfully completed and he explained all repairs in detail. They were completed very timely. Thanks, Mr. Monell. What a pleasant experience.

The same good service as when I bought my SUV from them.

Service from dealer was excellent. Kyle was very professional and was easy to work with. Also the service took less than estimated and my car was cleaned and ready for business!

Robert Alexander, Assistant Service Manager was very helpfull

Town and Country Toyota have always provided quality service . The staff is always friendly and knowledgeable

Jesse, the Sales was very professional, ask the right questions, and listen to present a good solution, also D'Andre the Sales was very flexible on locating the vehicle. Great Dealership to make your next car purchase. Outstanding Sales Professionals.

This was the perfect car that I was looking for. Great car at a great price. Sales team took the extra time to explain everything. This was the easiest car buying experience I have had.

Greg was very professional, helpful, and nice during the purchase of my new car... I would definitely recommend friends and family to this dealership!

I was greeted promptly and was updated when necessary.

Great people to deal with. Their service is professional, and they act with a sense of urgency.

John Derrico's servicing of my Highlander was great. I truly appreciate him.

Kyle explained everything to me that needed to be done on my car. He gave me a quote of how much it would be. My final bill was $10 more then what he quoted. That was great!!

Went in to have my 5000 maintenance. Quick in and out. Took 45 mins less than estimated. The waiting room was very comfortable with big chairs and couches. Free refreshments. People were very nice and did a great job.

GREAT WHEN IT COMES TO SERVICING YOUR VEHICLE AND LETTING YOU KNOW WHAT THE PROBLEM IS AND HOW MUCH IT MAY COST. THANKS FOR BEING YOU!

Jeff was professional, curtious, and friendly. These traits are not easy to pull off simultaneously but he did so effortlessly. I love the truck and would shop there again if I ever need another vehicle.

Excellent, timely service. Service rep was knowledgeable and provided accurate timeline for repair.

Town and Country Toyota Service department never fails to impress. Everyone is extremely professional. Highly recommend them.

We just took advantage of end of season promotion to buy 2019 Avalon. We found Sales Representative, Greg Fennell to be very knowledgeable and patient!

My service advisor Roy was very good and explained everything to me.

Great service. I prefer going to the dealer because of the high level of professionalism.

They took great care of me and my family

Dealer always does great work when servicing my car.

They did a great job on telling me what services needed to be done now and which ones could wait.

I looked online before going to the dealer. I went to the dealer knowing exactly which car i wanted. The first thing they did was show me the car which i loved. After that the process was quick and easy with Salesman Khanh Tran. He was very friendly, very easy to work with and gave us an approximate time of wait. I was only there for a few hours and drove out with my new car.

The service is great and everyone is so kind and friendly

Town and Country Toyota is the best place to buy a Toyota product in Charlotte, NC.

My service tech was Gary Wilson he was very helpful 135 service was bono charge for tire rotation since I had purchased tires from town and country. Derive was polite helpful and quick. Shuttle was very good got back to work quickly and was oicked up again and get car both Gary and dale driver were very nice and helpful very good experience

Great experience nice people

Salesman:Rodney Alexander. Rodney was great. He worked with me until I had what I wanted. Rodney is genuine, transparent, and hilarious. I appreciate his expertise on Toyotas as a whole. He could do a little better responding to text messages but over all he was great. I got an even better deal than what I was looking for and I’ve been looking for almost a year now. Thanks Toyota Town and Country and thank you very much Rodney Alexander.

The service was handled in a very professional manner, from arrival to departure.

I have brought two cars from here and they take care of me every time. It is always amazing customer service. The manager ALEX went above and beyond to make sure I was taken care of when he didn’t have too. I don’t even live in Charlotte but because of the experience I will travel anytime I need a vehicle. I would give them 100 stars out of 10. Now I can enjoy my new vehicle.

My service advisor Kyle was extremely helpful. He was very knowledgeable, professional and pleasant. He followed up with me regarding my repairs. He actually walked me to my car when I kicked it up.

JJ was very helpful and explained what they would and it was back, done, and on time. Good job.

A good experience from start to finish. Initial assessment was efficient and thorough. Work was done timely and I received email updates every few days. Finished work came in lower than estimate!

Tell Jose I sent you! He'll give you a deal, you threaten to have me come in and negotiate...lol

I recently purchased a 2019 Rav4 at Town and Country Toyota. This is my first purchase of a vehicle from the Sonic Automotive Group. I appreciate their approach to the sales process for buying a vehicle. Scott Reese was my rep for my purchase. Scott is a seasoned sales veteran with Toyota and was a pleasure to work. No games, very transparent transaction with good service. It was the quickest time I've ever spent in a dealership with a vehicle purchase. Check them out and ask for Scott.

Excellent customer service! They are always friendly and complete my service work within the time they estimated it would take to do it. You won’t be disappointed!

Bryan Johnson was my sales / guest experience representative and he was knowledgeable, professional and extremely accommodating. The best car buying experience ever and I love my new car.

Everything was great up to the point where I saw the final bill I almost passed out. Total was $94 !!! For an oil change.

Very satisfied with the whole experience! Work was done in a timely manner. Exceptional workmanship. Staff is great, they stayed in touch.

Love our service man Robert. Easy to schedule maintenance for my Toyota Corolla. Never wait long. Easy to schedule quick service and sweet friendly staff!

We had a great experience a Town and Country Toyota .Adam our sales rep is the best .Very knowledgeable young man rest of the staff easy to work with .Love my new red 4Runner . If you are looking for a Toyota this is the place to go.

During the process Brian Young helped me I. I bought a tundra, he showed me all the options and I chose the one that I liked the most. I really recommend.

John D?Errico my maintenance go to person took care of everything

Usually work with Chris Wagner (great) but with Chris unavailable - was quickly shifted by a very nice young man (greeter/floater type role) to Ezra. Tire gentleman (maybe Harold?) was super nice and friendly. Got a loner and all my work was done by 6 pm~! From end to end - their operations are welcoming, friendly, straightforward and efficient. If you choose to wait on your vehicle, amenities are very nice.

The sales lady Heather was great and the Finance team was fast and very courteous.

Great experience dealing with the sale associate. He is very helpful.

I got mine!!! Thanks Ziggy and Angel.

Excellent experience buying from Town and Country, Adam Jones was a pleasure to deal with, very professional salesman, will highly recommend this dealership and Adam as salesman. Also would like to thank Doris from Titles for her help in a matter I had, pleasure dealing with her as well

Everything is exelent the personal is very nice and friendly.

on May 21st, my 83 year old mom purchased her second Toyota Prius from Town & Country. Our salesman, Ziggy, was very patient and acted like we were the only people in the world. We both highly recommend the Town & Country dealership and Ziggy especially.

Excellent, Great costumers service. They are very professional, Great placement to buy a car I really recommend.

Ladies and Gentlemen, there’s no better time to buy or lease. Town and Country Toyota is offering amazing deals. I know first hand, I traded in my Camry for a Highlander, and I LOVE it. Wonderful staff that make it a seamless, simple process!

Service since 2011 here Never had a bad experience They also took care of a liftgate issue which was out of warranty and they communicated with Toyota and took care of the defect

Great place to get your Vehicle serviced.

Bought Avalon and am so happy with it. Could not believe the prices. Salesman Ulysses Gonzalez is the best ever. So happy to be a part of the Town and Country Toyota family.

Needed 5,000 mile service. Got appointment and 45 minutes later car was ready.

Today I stop by this dealer ship for main service This staff here are very nice and friendly to the guest as a family Especially I am deeply grateful to Mr, David meek for his kind and sincere Thank you.

Kim was wonderful and very helpful with my car buying process. Definitely go see her.

the service is very good. and awesome costumer service

Service was prompt and staff was courteous. Wait time was very minimum.

Aleksey Amiramov Assistant service manager was great. I was able to use my coupon and he explained everything that was done on the car and what would be needed to be serviced in the future.��

Friendly staff. Quality repair. I will use this repair for any future needs.

had good experience with sale of a newer car-total my other car need a good budget another care--Koob-sale representative was very patient with me and my indecisive and questions--showed me a car within my budget allow me to take my time without thinking that he was too busy to let me think about what I wanted to do-no pressure-him and the credit manager were very good--car was very clean -1st time customer with your dealership

Twice hit by other cars and twice my car was repaired beautifully at the South Blvd Toyota Body Shop. Wonderful employees and service both times. I highly recommend them ???

Set up appointment over phone the day before. Arrived at service center as scheduled and was met by a Service representative named Brandon. Brandon did an outstanding job getting the details of the service and explaining the next steps. Approximately one hour later, Brandon called me to inform me that my car was ready to be picked up. Very professional and knowledgeable.

Great service. Fast and efficient. Very polite and professional.

Working with Heather and Brian was great they were both very friendly and very professional found exactly what I was looking for.

This was my first time at Town and County Toyota and they far exceeded my expectations. The staff was friendly, courteous and beyond professional. It was a true pleasure doing business with them.

Thoroughness of the job that I asked them to perform. The price for the service was not outlandish.

David Meeks with the service department was awesome! Super friendly and prompt service. The complimentary ice cream, popcorn, and water is also a plus!! Great customer service!!!

Great customer service. Thorough and friendly. Have never hesitated looking into the concerns I had for my car.

Timely , courteous and very professional

10 stars ⭐️ to this dealership!!! This was our second purchase from this dealership in 3 months and same Salesman- D’Andre (who is awesome, patient and goes above and beyond) and Alex (financial guru) are hands down the best to go to for your vehicle needs- we are forever a Toyota family and further more we are forever a Town and County Toyota buyers!!! You guys have my ❤️!

I would recommend this location if you are purchasing a Toyota. I wrote a detailed review on Dealer Rater, but was unable to successfully copy/paste it so I will abbreviate here. Long story short....Louis O’Pharrow is the person that truly sold me on this location and I was loyal because of him - I knew I could trust him. He directed me to D’Andre Jackson who worked with me patiently since I Originally wanted a 2018, but it was above my price range of cash that I had and I didn’t want a loan or car payment. D’Andre sent me information when the 2013 arrived arrived. He sent me the car fax information by email so I could research it. It only was one owner and 18,000 miles so that was great. He worked with his supervisor, Alex who I worked with and Alex worked with his supervisor, Todd Grubb, for the purchase price and I purchased it this past Saturday a week ago with a 90-day warranty. This past Wednesday, I also worked with two very nice men, Michael Porter and Jack Daly who were very helpful. I call my car, Blessing, because I thank my Lord Jesus for blessing me with such nice, trustworthy people and my new-to-me car. I am thankful TOwn and Country is only 10 min. away for oil changes....great service center, too.

The service is very quick and everyone there is amazing. No other vehicle service provider can touch Town & Country Toyota as far as customer service!

i have done my Car service recently and i was very happy with the service. Very knowlegable staff

Very professional guys and friendly too

I experienced excellent customer servic. Aleksey was thorough and diligent in checking out our car. He took the time to explain everything in terms that I could understand. I would highly recommend the service department for anyone needing their car serviced or repaired.

Very good experience, no pressure, very good salesperson...Mr. Noel III.

Very satisfied. Great service.

They provided excellent service and everything was done in a timely manner.

Excellent service. They made the experience as easy as possible. The car looks great and I can't tell there was any damage ever done. Looks new!

When I called to have a flat tire fixed, I was pleasantly surprised to hear ... "when would you like to come in?" The service manager was very courteous and had the tire repaired rather than trying to sell me a service or item I did not need. It is refreshing to receive great service on even minor repairs.

Great professional service and buying process was smooth and convenient.

I had a great experience purchasing a 2019 Toyota C-HR at Town and Country Toyota! I was able to find the exact vehicle I wanted at an awesome price! I really enjoyed working with my salesman Curtis who was patient, super friendly and helpful with everything!

Excelente 👌best team in Charlotte nc

Just bought a 2019 Toyota C-HR there today and had a wonderful experience! I found the exact car I wanted, a great price and an awesome salesman to help! Highly recommend talking to Curtis Wright, he was friendly, helpful and a pleasure to work with!

Robert Alexander was very helpful, responsive and informed me about my services and charges.

Town & Country always does a great job, but lately the service takes about 30 min longer than estimated — for ROUTINE service. An oil change and tire rotation took 2-1/2 hours a few months ago and yesterday service started on my car more than 30 min after my appointment time.

My experience with Toyota was great.

The Manager of the Dealer and the Salesman are very courteous and professional. They provide a good service.

Great customer service and excellent vehicle selection.

Ricardo was very helpful and patient with us as we decided on a vehicle

Eddie Sloop was very knowledgeable and helpful and Jerry Cook’s team did a great job on the repairs!!

They were very thorough in reviewing my service problem

Excellent customer service provided with courtesy and professionalism

Performed the required service completly and done in a timely manner

Extremely happy with this dealership. This is the 3rd or 4th vehicle I have purchased from them and they make it easy and fast. Extremely helpful as well.

no -nonsense purchase. Mr Reese was a pleasure to work with

I enjoyed working with Jack Daley and Charles Padgett. Both were helpful and showed us respect.

Excellent workmanship.

Great service, courteous staff, comfortable location!

This is the 5th vehicle I’ve purchased in the last 5 or so years but it was the #1 experience hands down. Shaun and Robert landed me on the perfect truck and helped be out of a difficult spot while getting me into more truck at a shorter term AND lowered my payments. What? How crazy is that. Thanks fellas

Stephan was an excellent salesman. Professional, courteous, friendly and knowledgeable. I would definitely buy another certified preowned vehicle from him at Town & Country Toyota.

Curtis Wright, you wow'd me. Great price, great product knowledge, great process. In and out. Why? Because Curtis took care of it all. I came from another dealer who actually watched me walk out his door. Now, I know my legs are nice and all but really? When I went to Town and County, ain't no salesmen putting out their smokes and running up to my car. No, sir. Curtis was first class. Working together with the manager, Amer, I got it all and more. Thanks guys!

Always great professional people and respectful courteous and accommodating. I also get my wife’s car serviced here also,would definitely recommend Town and Country Toyota.

I had a great experience at Town and Country in servicing my car last week. They took the time to make sure everything was in proper working order and made recommendations on what I needed to take care of that would maximize the performance of my car. They also made time to take care of those needs on the spot.

Curtis is THE MAN! We shopped a dealer closer to us and walked away very disappointed. And they held the door open as we did! WHAT THE...! A friend had me call Curtis and he told me to come on in, he'd take care of me. He got us the best financing, best deal, had great product knowledge, and the manager, Amer, went above and beyond to insure our happiness. Run, don't walk, to Curtis.

I purchased my Corolla and always bring my car to Town & Country Toyota for service. I think you may be more expensive than other places (I bought a battery) but the extraordinary service and peace of mind is well worth it. I had some other things that potentially needed correction. Jaden Green was my associate. He listed everything in order of importance, advised me of the need of each item and let me make the decision on what would be done...No pressure. I was so impressed with his attitude and professionalism. Jaden was great!!

We were in an out as promised. Everything was explained.The service team at Town and Country is exceptional.

Awesome low pressure place to buy a car. I gave them what I intended to spend and what I had to trade and they made it work. No oops we lost you keys or “come on it’s only $79 dollars more”. No pressure. Very nice and friendly staff. The dealership industry is what I do for a living and this place excels at what they do! Thanks.

I went to T&C Toyota for a recall and found out I had 4 to take care of (I ignored the others....) and they took such good care of me and my car! Michael on the phone was so polite and nice and he ordered the parts for the next day because it was the only day I could come in. Michael was a pleasure to work with. Then when I came in, John D’errico helped me out and was my point of contact. I was very comfortable in the waiting area (it was a long stay....4 recalls! Oops! ) where they had comfy chairs, free fresh popcorn, coffee and good tv on. When the car was returned to me, they’d even had it washed and they put air in my tires!! I’d come back any time.

Great shuttle service from dealership to work while repairs made to my car, shuttle pickup from work to pick up my car.

Robert was friendly and professional at all times and services were completed in a timely manner.

Service was completed quicker than I thought and because I had an appointment, I was able to get done on time.

Quick in and out visit. No fuss no muss. Thanks employees were very nice and the service manager, Gary, I believe was nice anbensured that I knew exactly what was going on to happen and set a good time table. Very nice.

just finished my 10k service and this dealership continues to impress! I just bought the truck earlier this year and it was extremely painless. Went in for the 10k service, which was free! They offer a nice waiting room and even have free ice cream! unfortunately, I had to get back to work but they even had a shuttle that dropped me off and picked me up while the work was being done. Love this place!

Timely and professional service everytime

Awesome group! Justin and Shannon are best!!

I always get courteous service and excellent maintenance for my 2012 4 Runner.

My purchase of a new car went very smoothly. My salesperson was awesome.

best dealership to do business for toyota trucks and cars

Went in for an oil change and it all went well an got some items noted by a review by the technician that need to be taken care of in the near future

Great service tech Ezra Monell. Fast and listened...Town and Country Toyota needs larger service entrance.